Terms and conditions

01Who sells

The seller is [REAL: full name or company name], [REAL: address], VAT no. [REAL], email [REAL], trading as Coach Elyy (“I”). You are the “client”.

02The services

• Entry coaching — a ready-made 4-day training split (one-off purchase); a custom meal plan, sold separately as a monthly subscription.
• Pro coaching — a custom training program and a custom meal plan with a supplement protocol, a full check every 6 weeks; 3 or 6 months.
• Advanced coaching — everything in Pro, a full check every 2 weeks and daily 1-to-1 WhatsApp contact, with a reply within 48 hours; 3 or 6 months.
• Video consultation — a 15-minute 1-to-1 video call.

What each service includes, and its price, are as shown on the site at the time of purchase. Meal plans are prepared by registered nutritionists.

03Prices and payment

Prices are in euros. [CONFIRM with the accountant: “VAT included” or “VAT-exempt, flat-rate scheme”.] Payment is handled securely by Stripe, using the methods Stripe shows at checkout.

The contract is concluded when the payment succeeds. You receive the confirmation and receipt by email at the address you entered. [CONFIRM: how the electronic invoice is issued.]

04How the service is delivered

• After paying you fill in the questionnaire: it is required to personalise the program.
• Custom program (Pro, Advanced, meal plan): delivered within 10 days of the completed questionnaire.
• Ready-made split (Entry): emailed within 48 hours of payment. [CONFIRM]
• Questions about the plan: send them by replying to the email your program arrives with, within a week; I answer within 48 hours.
• Video consultation: after paying you fill in a short form and I contact you on WhatsApp within 48 hours to fix the day and time. If we cannot find a time that works for both of us within 7 days, I refund you. You can move the call once, free of charge, by telling me on WhatsApp. [CONFIRM]

The 3- and 6-month programs run from delivery of the program. Delivery times also depend on you: if the questionnaire is incomplete, they start once it is complete.

05Meal-plan subscription

The Entry coaching meal plan is a monthly subscription that renews automatically each month at the same price. You can cancel at any time by writing to risobianco.fit@gmail.com [CONFIRM: or from the subscription link in Stripe’s email]; cancellation takes effect at the end of the month already paid.

06Right of withdrawal

If you are a consumer you may withdraw from the contract within 14 days of purchase, without giving a reason (Articles 52 ff. of the Italian Consumer Code). Just send me a clear statement at risobianco.fit@gmail.com. I refund you within 14 days, using the same payment method.

By filling in the questionnaire or the video-consultation form you expressly ask me to start the service before the 14 days are over. In that case:

• if you withdraw after the service has started, I refund the part not yet provided, in proportion to what has been done (Art. 57(3));
• once the service has been fully provided — for example the program has been delivered or the video call has taken place — you lose the right of withdrawal (Art. 59(a)).

[CONFIRM with a lawyer: the express request to start early, and the acknowledgement that the right is lost, must be collected explicitly — for example with a checkbox in the questionnaire or on the Stripe checkout page.]

07Health and responsibility

• Coaching is not a medical service and does not replace your doctor’s advice. Before starting a training program or a meal plan — especially if you have a medical condition, take medication or are pregnant — see your doctor.
• You agree to give true and complete information in the questionnaire, especially about health, injuries, allergies and medication, and to tell me if anything changes during the program.
• You train and follow the plan on your own responsibility, respecting the technique guidance and your limits. If you feel pain or unwell, stop and see a doctor.
• Results depend on many factors — consistency, sleep, genetics, starting point — and cannot be guaranteed. The transformations and testimonials on this site are individual experiences.
• As far as the law allows, I am not liable for harm caused by false or incomplete information or by using the program other than as instructed. Your statutory rights as a consumer are not affected.

08Use of the material

Programs, splits, plans and materials you receive are for your personal use. You may not resell, share or publish them. The text, images and videos on this site belong to Coach Elyy or their respective authors.

09Governing law and disputes

These terms are governed by Italian law. If you are a consumer, the courts of the place where you live have jurisdiction. Before going legal, write to me: almost everything gets solved with an email.

10Changes

I may update these terms. Each purchase is governed by the version published when you paid.